🔒 Data Protection Policy

DE-J Auto Parts is committed to protecting personal data in line with Ghana's Data Protection Act, 2012 (Act 843) and recognized best practices.

2.1 Purpose

This policy explains how we protect personal data collected through dejautoparts.com, phone/WhatsApp, and in-store operations.

2.2 Personal Data We Handle

Depending on your interaction with us, we may process:

• Name, phone number, and email address.
• Delivery address or location details.
• Order history, invoices, and customer support records.
• Payment confirmation details (note: we do not store full card details where payments are processed by third parties).
• Vehicle-related information you provide for part matching (make/model/year/engine).

2.3 How We Protect Your Data

We use reasonable organizational and technical measures, including:

• Role-based access control for staff using our systems.
• Password protection and controlled access to devices and accounts.
• Secure storage of business records and restricted sharing of customer information.
• Operational discipline and staff awareness to prevent unauthorized disclosure.

2.4 Data Retention

We keep personal data only as long as needed for order fulfilment, customer support, warranty/returns handling, accounting, and legal compliance. When data is no longer required, we delete or anonymize it where practical.

2.5 Data Requests & Complaints

You may contact us to request access or correction of your personal data, or to raise a concern. Where appropriate, you may also contact the Data Protection Commission of Ghana.