📄 Refund & Returns Policy

At DE-J Auto Parts, we stand for quality and customer satisfaction. If you receive a product that is defective, damaged, or incorrect, we will work quickly to resolve it.

1.1 Return Window

You may request a return within 14 days of delivery or collection, provided the item meets the conditions below.

1.2 Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, uninstalled, and in its original packaging, with labels intact.
• Be returned with proof of purchase (order number, receipt, or invoice).
• Be in resalable condition — no signs of installation, damage, or tampering.

1.3 Items Not Eligible for Return

For safety and quality reasons, we typically do not accept returns for:

• Electrical/electronic parts that have been installed or tested (e.g., sensors, ignition coils, electric water pumps).
• Fluids that have been opened (engine oil, transmission oil, brake fluid, coolant, windscreen washer fluid).
• Items damaged due to misuse, incorrect installation, accidents, or contamination.
• Items missing original packaging, accessories, or seals.
• Special order items (where this was clearly communicated before purchase).

1.4 Wrong Part Ordered / Fitment Issues

Because auto parts depend on vehicle details (make, model, year, engine), ordering the wrong part can happen. If you ordered the wrong part, we may accept a return only if the item is unused/uninstalled and meets the eligibility conditions. Delivery fees may not be refundable in cases where the wrong item was ordered by the customer.

1.5 Defective or Damaged Items

If your order arrives damaged or is manufacturing-defective, notify us within 48 hours of delivery and provide clear photos or video evidence. After inspection or verification, we may offer a replacement, repair (where applicable), or refund.

1.6 Refund Method & Processing Time

Approved refunds are typically processed using the original payment method (or an agreed alternative). Processing time is usually 3 to 10 business days after approval, depending on the payment channel, mobile money provider, or bank.

1.7 Exchanges

Where stock is available, we can exchange an eligible product for the same item or another item of equal value (a top-up may apply).

1.8 Return Delivery / Collection

Customers may be asked to return items to our shop location. If we arrange pickup or delivery, the cost may be deducted from the refund unless the error is ours.